FAQ

BookBar is an online bookstore specialising in books in their original language.

Thanks to print-on-demand, books are produced once an order has been placed. This allows us to offer an extensive catalogue without the need to keep large quantities of books in stock.

On BookBar, you can find an extensive and specialised catalogue of books in their original language, selected from leading international publishers and organised into clear, easy-to-navigate categories.

The catalogue includes titles from publishers such as Penguin Random House, HarperCollins, Macmillan, Hachette, Simon & Schuster, Oxford University Press, Cambridge University Press and Springer, covering both commercial and academic and professional publishing.

You can explore books through the main subject categories, including:

• contemporary fiction and literary classics;
• business and law;
• social sciences;
• science, medicine and engineering;
• art, design, photography and architecture;
• languages and language learning.

The catalogue also includes a selection of great classics of world literature in their original language, as well as a wide range of academic books and reference works used internationally.

You can search for a book using the search bar by entering its title or ISBN.

Alternatively, you can browse the categories and refine your search using the available filters.

No, it is not possible to order or pre-order books that are not available for sale on BookBar.

No, currently BookBar only offers books in printed format.

No. You can also make a purchase without creating an account by checking out as a guest.

However, registering gives you access to the features available in your Account, making it easier to manage your orders and information.

Yes. During registration, simply select "Are you a bookstore? Yes".

Once registration is complete, your account request will be reviewed and approved by BookBar.

Approval allows BookBar to verify your business details and enable the features and commercial terms reserved for bookstores.

No. At the moment, you can only register on BookBar using an email address.

From the My Account area, you can:

• manage all the information associated with your BookBar account;
• view your order history and track the status of ongoing orders;
• manage your Addresses;
• manage your reviews;
• delete your account.

On the login page, select "Forgot your password?" and follow the instructions.

You will receive an email with instructions on how to set a new password.

Certainly. In the Addresses section of your profile, you can save your delivery addresses and select them when placing an order.

The Wishlist allows you to save books you are interested in so that you can find and purchase them later.

The title you added may no longer be available in our catalogue.

Your Shopping cart is automatically saved on BookBar.

When you log back into your account, you can find the books you previously added and proceed with your purchase.

You can unsubscribe from the BookBar newsletter at any time by using the link included in our promotional communications.

Order update emails are system notifications; therefore, you will continue to receive them even if you have unsubscribed from our newsletter.

No, you can choose to purchase as a guest.

However, we recommend registering to take advantage of promotions reserved for registered users and to make the most of the features available on the website:

• Order tracking – view your order history and monitor the status of ongoing orders;
• Shopping cart – your cart is automatically saved;
• Addresses – save as many addresses as you like in your online address book and select them when placing an order;
• Wishlist – save the products you are interested in for future purchases.

No. On BookBar, you can order as many products as you like, with no minimum spending requirement or minimum quantity.

Yes. All books available on BookBar are produced on demand, meaning they are printed only after they have been ordered.

This means you can order as many copies as you need, without the risk of the book being out of stock.

Once your purchase has been completed, you will receive an order confirmation email at the email address associated with your order.

If you placed an order using a registered account, you can monitor its status in the Orders section of your profile.

You will also receive an email when your order has been shipped.

No. You cannot monitor the status of a guest order on the BookBar website.

You will receive email notifications regarding the processing of your order.

Yes, you can request an invoice when placing your order.

If you are a bookstore that has been enabled for deferred payment, you will instead receive a consolidated monthly invoice.

No, it is not possible to modify or cancel an order that has already been paid for and confirmed.

If a book becomes temporarily unavailable after you have placed your order, you will receive an email and a refund for the amount paid.

Any other books included in the order will be produced and shipped as usual.

If you are not satisfied with the product you received, you have 14 days from the delivery date to exercise your right of withdrawal and return the purchased product without providing any reason and without incurring any costs other than those related to returning the product.

For further information, please refer to the Terms and Conditions of Sale.

To request a partial or full return of an order, please contact us at info@bookbar.it.

On BookBar, you can pay by:

• PayPal;
• credit card, via PayPal;
• bank transfer;
• deferred bank transfer, exclusively for bookstores that have agreed to this payment method through a specific commercial agreement.

Credit card payments are processed through PayPal, in accordance with the security systems and protocols provided by the payment service.

No. You can pay through PayPal without having a PayPal account, using your credit card.

The bank transfer should be made payable to:

Rotomail Italia S.p.A.
Poste Italiane
IBAN: IT09 L076 0101 6000 0102 1424 302

Please remember to include your order number as the payment reference. You can find it in your order confirmation email or in the Orders section of your My Account.

Yes, but deferred bank transfer is only available to bookstores that have agreed to this payment method through a specific commercial agreement.

Bookstores enabled for deferred bank transfer are invoiced according to the terms agreed in their commercial agreement, with monthly invoicing.

No, cash on delivery is not available.

Books are produced on demand. 5 business days are required for production, to which the delivery time of the selected shipping method must be added.

No. The 5 business days required for production must be added to the delivery time of the selected shipping method.

Because the book is produced on demand after the order has been confirmed.

5 business days are required for production before the order is handed over to the carrier.

Production and delivery times are indicative and may be affected by delays in production or transportation services.

The shipping services available on BookBar are:

• Poste Italiane: standard mail service, available for orders weighing less than 5 kg. Delivery within 7 business days + 1 day for the Islands. Tracking is not available.
• Corriere espresso: express delivery service. Delivery within 24–48 hours / 48–72 hours for Southern Italy and the Islands. Tracking is available.
• Poste Delivery Business: fast delivery service provided by Poste Italiane. Delivery within 1–2 business days. Tracking is available.

The delivery times indicated above refer to the period after the book has been produced. For all orders, 5 business days for print-on-demand production must be added.

No. At the moment, it is not possible to have orders delivered to lockers or pick-up points.

Shipping costs depend on the selected shipping method and the weight of your order.

You will be able to see the shipping cost during checkout, before proceeding with payment.

No, currently we only ship within Italy.

Sometimes courier tracking systems can take up to 24 hours to update the status. Please wait and check again later.

Yes. BookBar allows bookstores to purchase titles available in the catalogue through a professional account.

You can register by indicating that you are a bookstore. Your request will then be subject to verification and approval.

Yes. A bookstore can choose to use a private account instead of requesting a bookstore account.

However, by doing so, you will not have access to the features and commercial terms reserved for bookstores.

A bookstore account provides access to features and commercial terms that may be reserved for professional customers.

A private account is managed as a standard customer account.

No. Deferred bank transfer is only available to bookstores that have agreed to this payment method through a specific commercial agreement.

For bookstores enabled for deferred payment, orders are invoiced monthly, according to the terms set out in the commercial agreement.

No. Returns are not available for orders placed by bookstores.