Informatica Web e Digital Media

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. The content of...

"The authoritative title, published by the globally respected Open Group, gives Managers reliable and independent guidance that will help to support decisions and actions in this key operational area ...

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization's Information Technology (IT) investments, resou...

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? W...

This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20...

A cura di Ashutosh Dutta a cura di Wojciech Mazurczyk a cura di Neeli R. Prasad

Journal Volume 1 - 2016 a cura di Kuinam K. Kim

Journal Volume 1 - 2016 a cura di Kuinam J. Kim