Andrew N. Hiles

This book is a guide to implementation of World-Class Business Continuity Management within an enterprise. It may be used as a step-by-step guide by those new to Business Continuity Management or dipp...

Most suppliers lose around 16% of their customers each year. The reason? Poor service - whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, st...

More than ever, the basic lesson for business managers and for business continuity professionals is: anything can happen! This book is a guide to best practices in understanding risk and business imp...